Emera™: Extending Meaningful Empathy and Responsibility After Discharge
A new approach to post discharge support where risk, recovery, and real life come together.
Emera represents a different way of thinking about post-discharge care. It is designed to identify risk early and extend care beyond the hospital, ensuring clinical plans carry through to a successful recovery where it actually happens.
Identify Risk Where it Actually Unfolds
Discharge is not the end of care. It is the moment patients return home, where clinical plans meet real life and where risk often begins.
What has traditionally gone unseen, such as emerging symptoms, confusion around medications, unanswered questions, and barriers to access, is now identified early with Emera before issues escalate into avoidable readmissions.
By personally calling 100% of patients within 24–48 hours, Emera ensures each person receives a timely and meaningful human connection during this critical transition. Outreach is delivered in multiple languages and is culturally responsive so patients feel understood and supported.
Support When Perceptions are Still Forming
Patient perceptions continue to develop after discharge, yet most organizations engage too late.
Emera connects with patients before the survey window begins, when experiences are still taking shape.
By addressing questions and concerns in real time, Emera:
Drive Action, Not Just Follow-Up
The Approach
Reduced preventable readmissions by 50 percent or more
Increases top box scores by 5 to 9 percent across HCAHPS and other patient experience surveys
Reduces staff burden by up to 90 percent without adding new workflows
Captures real-time caregiver recognition to reinforce morale and excellence
Emera moves organizations beyond post discharge tasks and into meaningful post discharge action.
The Strategic Bottom Line
Emera defines a new standard of support that extends beyond discharge, addresses what happens at home, and turns post discharge risk into meaningful insight and improvement. This is healthcare done differently:
